Lifetime Piano Buy-Back Terms and Conditions
Information for customers who purchased an acoustic piano from Churairat Music and would like to check their eligibility, understand the assessment criteria, or request a Sell Back or Trade-In evaluation.
Quick Eligibility Check
This benefit applies to acoustic pianos purchased from Churairat Music. The model and serial number must be verifiable. Owners may request an assessment throughout their period of ownership, but acceptance and the final value remain subject to inspection and the terms applicable on the assessment date.
Which pianos are covered?
The policy covers acoustic pianos at all price levels purchased from Churairat Music, provided that the purchase record or ownership details can be verified.
What does “Lifetime” mean?
It means that you may request an assessment for as long as you remain the owner of the piano; there is no fixed number of years in which a request must be made. It does not mean that every request is guaranteed to be accepted or that the original purchase value is guaranteed. The assessment changes with the piano’s age, condition, related costs, and market conditions at the time.
Choose a direct buy back or use the value to upgrade
A piano in normal working condition may generally be assessed at approximately 40–60% of its original purchase price. The model, age, condition, and current market must still be reviewed.
Apply the assessed value of your current piano towards another instrument. A Trade-In assessment may generally be higher than a direct buy back.
What affects the assessed buy-back value?
The evaluation considers more than the cabinet’s appearance. Instrument details, internal condition, related costs, and current market demand are reviewed together.
How to request a Buy-Back or Trade-In assessment
Send the basic details
Provide the model, serial number, location, current photos, and whether you are considering a direct buy back or Trade-In.
Review and inspection
Our team reviews the information and may arrange an on-site inspection to assess the instrument and any related costs.
Receive your options
Receive the assessed direct buy-back value or discuss applying the value towards a different piano.
What should you prepare?
Complete information helps our team perform the initial review more efficiently.
- Receipt, sales agreement, or other proof of purchase from Churairat Music
- Piano brand, model, and serial number
- Photos of the front, sides, keyboard, interior, and any visible damage
- Piano location, building floor, and any moving-access restrictions
- Tuning, repair, moving, and damage history, where available
Frequently asked questions about piano buy-back eligibility
Is a piano not purchased from Churairat Music eligible?
No. The Churairat Lifetime Buy-Back Guarantee applies to acoustic pianos purchased from Churairat Music with verifiable purchase information. You may enquire separately about an assessment for a piano from another source, but it will not be treated as a benefit under this policy.
What does “Lifetime” mean?
You may request an assessment for as long as you remain the owner of the piano. It does not mean that the assessed value remains unchanged, as the value depends on the model, age, condition, related costs, and market conditions at the time.
Will every piano receive 40–60% of its original price?
No. The 40–60% range is general guidance for a direct buy back when a piano remains in normal working condition. It is not a guaranteed value, and every instrument must be assessed individually.
How is a Trade-In different from a direct buy back?
A direct buy back provides the agreed assessed value for the piano. A Trade-In applies the assessed value towards another piano, and its assessment may generally be higher than a direct buy back.
Are digital pianos covered?
Digital pianos are generally not covered because their electronic components, product life cycles, and depreciation differ from acoustic pianos, unless Churairat Music specifies otherwise.
Does Churairat Music accept every buy-back request?
No. The model, serial number, condition, location, related costs, and current market must be reviewed first. Churairat Music reserves the right to accept or decline each request.
Can I request an assessment without the original documents?
You may send the model, serial number, and current photos for an initial review. However, the original documents help verify the purchase history and allow the review to proceed more efficiently.
Would you like your piano assessed?
Send us the model, serial number, current photos, and location, and let us know whether you are considering a direct buy back or Trade-In.
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