How to Book a Piano Tuning: What to Check Before the Technician Arrives
How to Book a Piano Tuning: What to Check Before the Technician Arrives
Work out whether the piano is simply out of tune, or whether the action and pedals are sticking too.
Before booking a tuning, check whether the piano still plays normally. If any keys, action parts, or pedals are sticking, a technician has to inspect the piano on site first and report back to the team. The team is the one who tells the customer the repair items, the cost, and the time involved.
Two Cases to Check Before You Book
Work out which case your piano falls into, then tell the team accordingly.
The Piano Still Plays Normally and Is Only Out of Tune
Every key returns normally when pressed, nothing in the action sticks, and the pedals work as they should — but the pitch has drifted, or the piano has not been tuned for a while.
A technician can go ahead and tune the piano.
If you press the keys and they all respond and return normally, nothing in the action sticks, and the pedals work as expected, but the piano sounds out of tune, the pitch feels off, or it has not been tuned for a long time, you can book a tuning appointment straight away.
The brand, model, and serial number of the piano, if you know them
Where the piano is kept, and roughly when it was last tuned
That the piano still plays normally and is only out of tune
The Action or Pedals Are Sticking
For example: keys that stick, stay down, respond slowly, or fail to return; an action that behaves abnormally; or pedals that are stiff, catch, make noise, or do not work properly.
A technician has to inspect the actual piano first, then report back so the team can review it and tell the customer the repair items, the cost, and the repair time.
If you find something wrong with the keys, action, or pedals, do not book it as a tuning alone, because the piano is not ready for normal use. A technician has to inspect the actual piano first before it can be established whether repair is needed beforehand, and what work is involved.
Keys that stick, stay down, respond slowly, fail to return, or behave abnormally
An action that makes unusual noise, responds unevenly, or no longer lets you control key weight as usual
Pedals that are stiff, catch, make noise, or do not respond in time with your playing
A piano with a sticking action still will not play normally even after it has been tuned. The faulty parts have to be repaired and regulated first, and the piano tuned afterwards, before it can be used as normal again.
After the Inspection, What Does the Team Tell the Customer?
Once the technician has inspected the piano on site, they report the findings and the details back to the team, so the team can review them and inform the customer.
Whether the piano needs repair before it can be tuned
The repair items and the regulation work required
The information used to prepare the quotation
How long the repair will take, including cases where the action has to go to the workshop, or the whole piano has to be moved to the workshop
Technicians do not quote costs or confirm repair items with the customer on site, so that nothing gets misstated. Once the team has the technician's report, the team is the single point of contact that confirms the repair items, the approach, the cost, and the time involved.
Are Photos or Video Required?
Not for asking questions or booking an appointment — you can describe the symptoms over the phone. If it is convenient to send photos or video so the team can see the symptoms in advance, that is fine too. But a technician still has to inspect the piano on site first and report back, and the team is the one who confirms the repair items, the approach, the cost, and the repair time.
How Should the Space Be Prepared on the Day?
Clear anything in front of the keys and around the piano so the technician can reach the instrument easily
Tell the team in advance about the building, floor, lift, parking, or any site restrictions
Avoid pointing air conditioning directly at the piano during the inspection or tuning
Frequently Asked Questions
I Don't Know the Piano Model. Can I Still Book a Technician?
Yes. Call the team and describe the piano and the symptoms you have found. If you do know the brand, model, or serial number, pass those on as well so they can be used as supporting information.
A Key Is Sticking but I Also Want a Tuning. Can Both Be Done at Once?
The technician has to check what is causing the key to stick. If something has fallen inside the action and the key works normally again once it is removed, the piano can be tuned straight away. But if the action itself is at fault, it has to be repaired and regulated first, and the piano tuned afterwards.
The Pedals Are Noisy or Stiff but the Keys Are Fine. Should I Mention It?
Yes, please mention it. It is a symptom that needs a technician to inspect the actual piano first and then report back, so the team can review it and tell the customer how to proceed.
If I Only Want a Tuning, Do I Need to Send Photos or Video?
No. If the piano still plays normally and is only out of tune, give the team the basic details and book a tuning appointment.
Ask About an Inspection or Piano Care
For customers in the main service areas and nearby provinces — Bangkok, Chiang Mai, Phuket, and Khon Kaen — the team can tell you the available appointment slots as soon as you get in touch.
Contact the team so they can check whether the trip is feasible and what appointment slots are available. Service depends on the route and the team's travel schedule at that time.
Humidity damage varies from one instrument to another depending on how long it has been affected, the condition of the room, and any accompanying symptoms. A technician therefore has to inspect the actual piano first and report back, so the team can decide on a repair approach or advise whether the piano can still be tuned.
Related Articles and Pages
Choose a topic based on the symptoms you notice
PSI-001: How Often Should a Piano Be Tuned?
Suitable tuning intervals, and what makes pitch drift more quickly.
PSI-002: Is the Piano Simply Out of Tune, or Does It Need Repair?
Whether pitch problems can be solved by tuning, or need inspecting first.
PSI-003: Piano Keys Are Sticking, Slow, or Not Returning
Understanding sticking keys and the action work that may be needed.
Piano Tuning, Repair, and Care Services
Ask about symptoms, check service fees, and book an appointment with the Churairat Music team.
Ready to Book a Tuning, or Not Sure Which Case You Have?
Tell the Churairat Music team what you have found. We will either schedule a tuning or send a technician to inspect the actual piano, depending on the condition of your instrument.
